Survey of Patients' Hospital Experience (HCAHPS)

Time Period Selected: January 2010 - December 2010

Be careful when drawing conclusions from this information.

HCAHPS is a first step toward providing publicly reported patient perception data. It addresses service consistency and basic elements of service experience. The scope of the survey is limited. It does not provide clinical quality information.

New Hampshire Survey of Patients' Hospital Experience (HCAHPS) -- Survey Results (%)

Average	Communication with Nurses	Communication with Doctors	Communication about Medicines	Responsiveness of Hospital Staff	Discharge Information	Pain Management	Cleanliness of the Hospital	Quietness of the Hospital	Rating of the Hospital	Willingness to Recommend
National Average	76%	80%	61%	64%	82%	69%	72%	58%	68%	70%
State Average	78%	80%	63%	67%	86%	71%	76%	55%	69%	73%

Hospital Name
Alice Peck Day Memorial Hospital	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%
Androscoggin Valley Hospital	81%	82%	62%	70%	84%	68%	82%	53%	60%	62%
Catholic Medical Center	78%	80%	61%	65%	85%	67%	69%	57%	70%	78%
The Cheshire Medical Center	77%	79%	60%	65%	86%	68%	75%	49%	67%	69%
Concord Hospital	82%	81%	65%	67%	87%	72%	75%	60%	77%	81%
Cottage Hospital	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%
Dartmouth-Hitchcock Medical Center (Mary Hitchcock Memorial Hospital)	78%	80%	63%	71%	87%	70%	69%	41%	75%	84%
Elliot Hospital	78%	79%	60%	63%	85%	71%	72%	47%	70%	75%
Exeter Hospital	79%	81%	64%	69%	88%	74%	74%	48%	73%	77%
LRGHealthcare - Franklin Regional Hospital	65%	71%	56%	52%	77%	65%	71%	49%	57%	62%
Frisbie Memorial Hospital	81%	81%	66%	73%	88%	72%	83%	66%	67%	72%
Huggins Hospital	76%	82%	56%	62%	83%	73%	75%	62%	64%	62%
LRGHealthcare - Lakes Region General Hospital	70%	77%	56%	59%	88%	66%	72%	53%	59%	59%
Littleton Regional Hospital	75%	83%	63%	68%	88%	68%	78%	53%	68%	70%
Memorial Hospital, The	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%
Monadnock Community Hospital	86%	85%	71%	80%	87%	76%	81%	57%	79%	83%
New London Hospital	79%	81%	64%	74%	81%	70%	82%	63%	67%	71%
Parkland Medical Center	82%	80%	70%	76%	90%	73%	85%	62%	72%	72%
Portsmouth Regional Hospital	75%	81%	60%	61%	90%	68%	72%	55%	70%	73%
Southern NH Medical Center	80%	79%	65%	65%	89%	72%	72%	58%	73%	81%
Speare Memorial Hospital	85%	87%	68%	73%	88%	75%	84%	56%	73%	80%
St. Joseph Hospital	81%	79%	65%	65%	83%	73%	73%	60%	67%	73%
Upper Connecticut Valley Hospital	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%
Valley Regional Hospital	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%
Weeks Medical Center	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%	N/A%
Wentworth-Douglass Hospital	80%	80%	64%	67%	93%	76%	78%	54%	72%	79%