Reports

Survey data is from 1/1/2008 through 12/1/2008
Report generated: 9/6/2010 7:45:17 PM

HCAHPS is a first step toward providing publicly reported patient perception data. It addresses service consistency and basic elements of service experience. The scope of the survey is limited. It does not provide clinical quality information.

Survey Results by Question

How often did patients receive help quickly from hospital staff?
Patients reported how often they were helped quickly when they used the call button or needed help in getting to the bathroom or using a bedpan.

Average	Patients always received help as soon as they wanted	Patients usually received help as soon as they wanted	Patients sometimes or never received help as soon as they wanted
National Average	62%	26%	12%
State Average	68%	24%	8%
Hospital Name
Alice Peck Day Memorial Hospital	70%	24%	6%
Androscoggin Valley Hospital	71%	22%	7%
Catholic Medical Center	66%	23%	11%
Cheshire Medical Center	66%	27%	7%
Concord Hospital	64%	26%	10%
Dartmouth-Hitchcock Medical Center (Mary Hitchcock Memorial Hospital)	67%	25%	8%
Elliot Hospital	59%	26%	15%
Exeter Hospital	71%	23%	6%
Franklin Regional Hospital	73%	20%	7%
Frisbie Memorial Hospital	70%	22%	8%
Lakes Region General Hospital	62%	27%	11%
Littleton Regional Hospital	71%	20%	9%
Monadnock Community Hospital	78%	16%	6%
New London Hospital	71%	25%	4%
Parkland Medical Center	66%	26%	8%
Portsmouth Regional Hospital	58%	27%	15%
Southern NH Medical Center	62%	28%	10%
Speare Memorial Hospital	75%	19%	6%
St. Joseph Hospital	66%	24%	10%
Upper Connecticut Valley Hospital	78%	15%	7%
Wentworth-Douglass Hospital	65%	28%	7%