Reports

Survey data is from 1/1/2008 through 12/1/2008
Report generated: 9/6/2010 7:47:24 PM

HCAHPS is a first step toward providing publicly reported patient perception data. It addresses service consistency and basic elements of service experience. The scope of the survey is limited. It does not provide clinical quality information.

Survey Results by Question

How often did staff explain about medicines before giving them to patients?
If patients were given medicine that they had not taken before, the survey asked how often staff explained about the medicine. “Explained” means that hospital staff told what the medicine was for and what side effects it might have before they gave it to the patient.

Average	Staff always explained	Staff usually explained	Staff sometimes or never explained
National Average	59%	18%	23%
State Average	63%	19%	18%
Hospital Name
Alice Peck Day Memorial Hospital	67%	22%	11%
Androscoggin Valley Hospital	59%	24%	17%
Catholic Medical Center	65%	17%	18%
Cheshire Medical Center	62%	20%	18%
Concord Hospital	63%	19%	18%
Dartmouth-Hitchcock Medical Center (Mary Hitchcock Memorial Hospital)	60%	21%	19%
Elliot Hospital	59%	17%	24%
Exeter Hospital	66%	16%	18%
Franklin Regional Hospital	58%	23%	19%
Frisbie Memorial Hospital	68%	15%	17%
Lakes Region General Hospital	62%	18%	20%
Littleton Regional Hospital	60%	16%	24%
Monadnock Community Hospital	67%	15%	18%
New London Hospital	61%	21%	18%
Parkland Medical Center	62%	18%	20%
Portsmouth Regional Hospital	55%	21%	24%
Southern NH Medical Center	61%	20%	19%
Speare Memorial Hospital	65%	19%	16%
St. Joseph Hospital	62%	21%	17%
Upper Connecticut Valley Hospital	83%	8%	9%
Wentworth-Douglass Hospital	60%	21%	19%