Reports

Survey data is from 1/1/2008 through 12/1/2008
Report generated: 9/6/2010 7:49:10 PM

HCAHPS is a first step toward providing publicly reported patient perception data. It addresses service consistency and basic elements of service experience. The scope of the survey is limited. It does not provide clinical quality information.

Survey Results by Question

How often did doctors communicate well with patients?
Patients reported how often their doctors communicated well with them during their hospital stay. “Communicated well” means doctors explained things clearly, listened carefully, and treated the patient with courtesy and respect.

Average	Doctors always communicated well	Doctors usually communicated well	Doctors sometimes or never communicated well
National Average	80%	15%	5%
State Average	80%	16%	4%
Hospital Name
Alice Peck Day Memorial Hospital	82%	14%	4%
Androscoggin Valley Hospital	77%	17%	6%
Catholic Medical Center	81%	15%	4%
Cheshire Medical Center	80%	16%	4%
Concord Hospital	81%	15%	4%
Dartmouth-Hitchcock Medical Center (Mary Hitchcock Memorial Hospital)	78%	17%	5%
Elliot Hospital	77%	17%	6%
Exeter Hospital	80%	17%	3%
Franklin Regional Hospital	79%	15%	6%
Frisbie Memorial Hospital	77%	18%	5%
Lakes Region General Hospital	82%	15%	3%
Littleton Regional Hospital	86%	11%	3%
Monadnock Community Hospital	85%	12%	3%
New London Hospital	84%	14%	2%
Parkland Medical Center	74%	19%	7%
Portsmouth Regional Hospital	78%	16%	6%
Southern NH Medical Center	78%	18%	4%
Speare Memorial Hospital	85%	13%	2%
St. Joseph Hospital	79%	17%	4%
Upper Connecticut Valley Hospital	88%	8%	4%
Wentworth-Douglass Hospital	76%	18%	6%