Reports

Survey of Patients' Hospital Experience (HCAHPS)

Time Period Selected: July 2008 - June 2009

Be careful when drawing conclusions from this information.

HCAHPS is a first step toward providing publicly reported patient perception data. It addresses service consistency and basic elements of service experience. The scope of the survey is limited. It does not provide clinical quality information.

New Hampshire Survey of Patients' Hospital Experience (HCAHPS) -- Survey Results (%)

Average	Communication with Nurses	Communication with Doctors	Communication about Medicines	Responsiveness of Hospital Staff	Discharge Information	Pain Management	Cleanliness of the Hospital	Quietness of the Hospital	Rating of the Hospital	Willingness to Recommend
National Average	75%	80%	59%	63%	81%	68%	70%	57%	65%	68%
State Average	78%	80%	62%	67%	86%	70%	75%	53%	68%	73%

Hospital Name
Alice Peck Day Memorial Hospital	80%	83%	67%	73%	85%	69%	65%	60%	72%	79%
Androscoggin Valley Hospital	76%	76%	61%	69%	79%	73%	85%	51%	62%	60%
Catholic Medical Center	80%	82%	67%	68%	88%	73%	74%	55%	76%	79%
The Cheshire Medical Center	78%	80%	63%	64%	85%	67%	74%	46%	63%	68%
Concord Hospital	80%	82%	63%	63%	85%	72%	74%	53%	73%	79%
Dartmouth-Hitchcock Medical Center (Mary Hitchcock Memorial Hospital)	76%	79%	61%	66%	87%	68%	72%	39%	75%	83%
Elliot Hospital	74%	76%	56%	61%	83%	67%	69%	45%	64%	74%
Exeter Hospital	81%	82%	65%	70%	89%	73%	73%	49%	72%	76%
LRGHealthcare - Franklin Regional Hospital	79%	82%	60%	72%	76%	70%	80%	55%	66%	67%
Frisbie Memorial Hospital	79%	80%	67%	70%	85%	72%	82%	61%	69%	72%
LRGHealthcare - Lakes Region General Hospital	72%	79%	61%	61%	86%	62%	69%	49%	57%	63%
Littleton Regional Hospital	75%	83%	60%	70%	87%	71%	74%	47%	65%	67%
Monadnock Community Hospital	84%	85%	68%	79%	84%	72%	80%	54%	74%	79%
New London Hospital	80%	82%	62%	74%	85%	68%	82%	53%	69%	81%
Parkland Medical Center	76%	75%	59%	70%	90%	70%	76%	52%	61%	66%
Portsmouth Regional Hospital	71%	77%	52%	57%	87%	69%	65%	49%	64%	69%
Southern NH Medical Center	78%	77%	63%	59%	88%	68%	70%	59%	69%	76%
Speare Memorial Hospital	81%	86%	68%	76%	90%	74%	81%	58%	74%	75%
St. Joseph Hospital	76%	77%	61%	63%	84%	69%	75%	55%	66%	72%
Wentworth-Douglass Hospital	79%	78%	63%	63%	93%	73%	74%	61%	74%	83%